• Service


    Useful information on care, inspection, warranties, mechanics and materials in our watches.

Questions & Answers

Do you want to learn more about the maintenance or function of your Glashütte Original watch? Below you will find answers to some of the most important and interesting questions relating to our timepieces. If you can't find what you're looking for, you are welcome to get in touch with our service team any time using our contact form.

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FAQ Topics (field_faq_topics)
  • Where can I buy a new leather strap?

    There are various strap types to choose from, depending on the model. Contact your Glashütte Original dealer or one of our boutiques to order a new strap.

  • I have a nickel allergy. Is it still safe for me to wear Glashütte Original watches?

    Our materials undergo strict tests in order to eliminate allergies. The stainless steel we use (316L) contains a small amount of nickel. It is not emitted, and thus does not pose a risk to people with nickel allergies. The only exception is people who react sensitively to stainless steel. In this case, we recommend buying a watch made from a precious metal, such as gold or platinum.

  • What is the benefit of the silicon balance spring in my Senator Excellence?

    The new automatic Calibre 36 is the beating heart of our Senator Excellence family, and it owes its high precision in part to the innovative silicon balance spring. The high-tech material not only makes the wafer-thin spring immune to magnetic fields and temperature fluctuations, but also enables extremely isochronous oscillation - for optimum results.

  • Is my Glashütte Original watch waterproof?

    All watches made by Glashütte Original are waterproof. Depending on the model they will withstand pressure up to at least 3 bar (30 m), which corresponds to splashes of water. In principle one should respect the following: For extreme conditions – for example when diving – it is best to take along a watch equipped to withstand pressure up to at least 20 bar (200 m). 

    Water resistance can weaken in the course of time. As a consequence one should have the watch's water resistance checked once a year by one of our authorised Service Partners. 

The Glashütte Original service partner

Our watches are elaborately crafted masterpieces to which our authorised service partners devote themselves with experience, expertise and flair.

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