The Glashütte Original engineers, designers and watchmakers set the highest of standards for their work – they strive for nothing less than perfection. We seal this standard with an international warranty for all our new watches.

From 1 February 2026, Glashütter Uhrenbetrieb GmbH will grant a five-year warranty on your new Glashütte Original watch from the date of purchase, in accordance with the terms and conditions contained in the accompanying documents.

This warranty extension also applies retroactively to all Glashütte Original timepieces purchased on or after 1 January 2025.

The international Glashütte Original warranty covers material and manufacturing defects that existed at the time of delivery of the purchased Glashütte Original watch. The warranty is only valid if the warranty certificate has been completed correctly and in full and stamped by an official Glashütte Original dealer.

During the warranty period and upon presentation of the valid warranty certificate, you have the right to have every defect repaired at no charge. Should the company Glashütter Uhrenbetrieb GmbH judge the repairs to be insufficient to restore your Glashütte Original watch to normal usage, Glashütter Uhrenbetrieb GmbH guarantees to replace it by a Glashütte Original watch with identical or similar features. The warranty for the replacement watch ends five years after the purchase date of the watch that it replaces.

Our commitment to quality
We guarantee impeccable performance of all services for a period of five years. If a defect occurs that is recognized by our service as such, we will, at our discretion, repair it at no charge. Any other rights in connection with deficient performance cannot be claimed. This warranty excludes wear and tear as well as damages resulting from third-party handling or from lack of appropriate care.

NOTE: If you purchased your GLASHÜTTE ORIGINAL® watch in Australia or New Zealand, the International GLASHÜTTE ORIGINAL® Warranty contained in the booklet provided with this watch and on the GLASHÜTTE ORIGINAL® website (https://www.glashuette-original.com) does NOT apply to you, and is replaced by this Australian / New Zealand Warranty (referred to below as the “Warranty”).

The benefits given to you under this Warranty are additional to, and do not detract from, other rights and remedies that you may have in relation to your GLASHÜTTE ORIGINAL® watch and its purchase under Australian or New Zealand laws, including consumer protection laws.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In New Zealand, our goods also come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act.

This Warranty:
• Is not intended to change or exclude any statutory or consumer rights that cannot be lawfully changed or excluded;
• Is independent of any warranty that may be provided by the seller, for which it carries sole responsibility; and
• Does not affect your rights against the seller, including any mandatory statutory rights you may have against the seller under local consumer laws.

This Warranty is provided by Glashütter Uhrenbetrieb GmbH, Altenberger Straße 1, 01768 Glashütte/Sachsen. Telephone +49 35053 46-0.

Your GLASHÜTTE ORIGINAL® watch is covered by this Warranty for a period of Sixty (60) months from the date of purchase under the terms and conditions of this Warranty.

This Warranty covers material and manufacturing defects existing at the time of delivery of the purchased GLASHÜTTE ORIGINAL® watch (“defects”). Where such defects become apparent during the warranty period and provided you present a valid warranty certificate, Glashütter Uhrenbetrieb GmbH will:

• Repair your watch free of charge; or
• In the event that repairs are unable to restore the normal conditions of use of your GLASHÜTTE ORIGINAL® watch, replace your watch with a GLASHÜTTE ORIGINAL® watch of identical or similar characteristics. Such replacement watch will have the benefit of this Warranty for the remainder of the Warranty Period applicable to the original (replaced) watch.

Please be aware that:
• The Warranty is only valid if the warranty certificate enclosed with your GLASHÜTTE ORIGINAL® watch upon purchase is dated, fully and correctly completed and stamped by an official GLASHÜTTE ORIGINAL® retailer.

This Warranty does not cover:

• The lifetime of the battery;

• Normal wear and tear and aging (e.g. scratched crystal; alteration of the colour and/or material of non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating);

• Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by Glashütter Uhrenbetrieb GmbH;

• Indirect or consequential damages of any kind, including damages resulting from the use, the non-functioning, the defects or the inaccuracy of the GLASHÜTTE ORIGINAL® watch; or

• Defects caused by GLASHÜTTE ORIGINAL® watches handled by non-authorised persons (e.g. for battery replacement, services or repairs) or altered in its original condition beyond Glashütter Uhrenbetrieb GmbH’s control.

To make a claim under this Warranty, we recommend that you wrap your GLASHÜTTE ORIGINAL® watch carefully so as to avoid any damage and send it by registered mail or drop it off in person to your nearest official GLASHÜTTE ORIGINAL retailer or an authorised GLASHÜTTE ORIGINAL® Service Centre in Australia or New Zealand. To find current contact information for your nearest official GLASHÜTTE ORIGINAL® retailer or authorised GLASHÜTTE ORIGINAL® Service Centre, please telephone +61 38844 3300, email customer.service@swatchgroup.com.au or go to https://www.glashuette-original.com.

You will be responsible for paying the expenses associated with making a claim under this Warranty, including postal or delivery expenses and any relevant taxes.

No official GLASHÜTTE ORIGINAL® retailer or Service Centre is authorised to make any modification, extension or addition to this Warranty. Glashütter Uhrenbetrieb GmbH provides no warranty against defects beyond the rights and remedies given under this Warranty and which are available under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993.

GLASHÜTTE ORIGINAL® is a registered trademark of Glashütter Uhrenbetrieb GmbH